Steven Joachim--Résumé
Experience
Field Trainer II--Travelers Insurance rollout. Training insurance clients on CCC products.
CCC develops solutions that help
insurance customers throughout the auto claims cycle: total loss
valuation, vehicle estimating software, reinspection and electronic insurance reporting tools.
Audatex (formerly ADP Claims) 1999 to 2008
Sr. Field
Service Representative--Train and Support Clients on Shoplink with Imaging,
Autosource, WinEMR, PenPro and Claims Manager and Stellix BSMS. Conduct
classroom and 1-on-1 training for managers and end-users in repair shops.
Conduct classroom and 1-on-1 training for managers and end-users at insurance
companies. Partnered with repairs and insurers to resolve user issues.
Audatex offers solutions to help control costs, speed production processes and
electronically communicate with industry partners. Train, implement and consult
with collision repair facilities on Stellix Body Shop Management software.
Trained in Midwest and Eastern US.
Trained users on Hollander, Auto
Salvage Yard Management and Interchange, US and Canada.
Radio Shack Corp. 1995-1999
 | Computer Department Manager |
CompUSA/Computer City (San Antonio), 1995 to 1998
| Corporate Sales Manager & Software Trainer |
Soft-Tech Systems/Computer Solutions (San Antonio), 1995 to 1996
| Software Trainer & Help Desk Troubleshooter |
Northeast Independent School District (San Antonio), 1995 to 1996
| Substitute Teacher, K-12 |
Heath/Zenith--Zenith Data Systems Corporation (San Antonio & Chicago),
1987 to 1995
| OEM Business Analyst, 1994-1995 |
| Project Manager--Applications Engineering (Bid Group), 1993-1994 |
| Supervisor--Telemarketing Sales and Training, 1992-1993 |
| Business Development Manager, 1987-1992 |
PTXI--Pritronix, Inc.
(San Antonio & Washington), DC,
| Branch Manager |
| Project Manager |
| Account Executive |
| Communications Consultant |
| Manager Trainee, Diamond Department Manager |
| Completed GIA Diamond course |
Education and Work Related Training
Information Processing Systems; MIT, Cambridge, MA
Crosby Quality College:
| Quality Improvement Process Management (QIPM) and |
| Quality Education System (QES) |
| Trainer for QES and Quality Work Groups (QWG) |
Many hours: Voice and data telecommunications,
Peer-to-Peer LANs, UNIX, retail and direct
sales, presentations, management, and
Rockwell ACD and Galaxy Management Software
Affiliations
| Former Elected Official, San Leanna, Texas |
| Non-profit, National Budget Committee; SE Region Youth Committee Co-Chair. |
| Past President and former Treasurer of non-profit organization, Chicago, Illinois |
©1996-2009 Steven Joachim, rev.
09/05/09